Your counterpart to order our products is MRP srl – Via Henry Dunant, 49 – 46040 Guidizzolo MANTOVA Italy.
All orders are accepted when they are received in a written form by fax, e-mail or on-line through our new e-commerce. On receipt of an order the customer will receive a reply by e-mail confirming that the order has been successfully processed.
This message will sum up all customer details, the list of articles ordered with an order number.
Therefore an order is to be considered valid and processed, only after the receipt of MRP order confirmation. If you do not receive this e-mail it means the order has not been processed and we strongly advise to contact MRP to find out what has happened, either by phone, fax or e-mail.
2. Right of withdrawal/first refusal
The customer has the right of withdrawal for whatever reason. To exercise this right though, the customer will have to send a written request to MRP srl, within 14 days from receipt of an order.
The right of withdrawal is nonetheless applicable under the following conditions:
- The product purchased directly from MRP srl has to be undamaged and in its original packaging.
- The product cannot be used in full or partially prior to its return.
- Organization and shipping cost to return the product to MRP, will be totally at the customer’s charges.
MRP will refund the customer for the total amount already paid within 30 days from the receipt of the returned good from the customer, by deducting eventually any extra cost for restoring the returned good, should it be damaged on its way back to MRP srl.
The right of withdrawal is totally inapplicable when the basic conditions of undamaged product are missing, In this case MRP will return the good as received to the customer if the latter is willing to pay upfront for shipping cost and no refund will be made for this product.
3. Product Availability
Normally MRP commits itself in shipping all products indicated on our website as available, within 5 working days from the date of our confirmation by e-mail. However, we cannot guarantee 100% our availability always as all products in production are subject to our daily availability towards the volume of orders received on-line which can modify the status of each product rapidly and in an unforeseeable way.
In case a product is not available, the customer will be informed immediately.
All our products are covered by our MRP warranty, however it is responsibility of the customer to check immediately the integrity of the product received, for any eventual manufacturing defect or damages during shipping. The customer has the legal duty to inform MRP of any eventual defect found on the product, and to agree with MRP on the actions to take afterwards.
5. Data Processing
According with the Italian Data Protection Law in force (Dlgs. 196/2003), which protects the privacy of personal data, MRP informs all customers that all data supplied when they fill in their application form and register, will be used solely to process their order and for any eventual commercial activity such as circular letters to inform all registered customers about any new product and/or promotion.
On the other hand, the customer can ask MRP for the cancelation or modification of the info entered, at any time.
6. Supplier Data
MRP srl - Via Henry Dunant, 49 - 46040 Guidizzolo Mantova Italia. VAT no. IT02263020204 -
CCIAA MN REA n.237924 – Share Capital Euro 10.000 i.v. – Company Register MN no. 02263020204
7. Price and Currency
All prices entered in our MRP website, are to be considered VAT inclusive. For all Non-EEC customers, identifiable at time of registration, the price applied will not include our VAT amount.
All prices can be modified at any time, without any obligation of forewarning on behalf of MRP.
The customer can choose the purchasing currency amongst those foreseen, and the Rate of Exchange between Euro and the other currencies available will be fixed by MRP and may be modified any moment without any warning.
8. Technical data
All technical data on our MRP website, may be modified at any time, without any previous warning on behalf of MRP.
MRP can accept several payment methods, when ordering on-line. Therefore the customer can choose one of the following types available:
- PayPal (Also with any Credit Card)
- Cash payment when pick up is done directly at MRP in Italy (Only Italy)
- Bank transfer by swift
Bank's Details: Banca Popolare di Verona - S. Geminiano e S. Prospero Spa
Beneficiary: MRP srl
10. Shipping information
All shipments can be made through different couriers and types of service, or picked up directly at MRP by the customer. Therefore, when filling the form to make an order, the customer can choose one of the couriers and types of service amongst all those offered, based on the availability of the geographical area where the goods are shipped. Normally, there is a choice between an express service by air, which is more expensive but fast, and a standard service by truck, which is cheaper but not as fast.
All goods are delivered free of charge, and shipping cost is previously calculated when ordering and charged on the invoice.(Excluded any eventual customs duties applied by customs in all countries outside The European Economical Community – See point 11)
When the goods are delivered the customer is liable for checking that all packages are undamaged and the total number is correct as specified on the shipping document before signing it for. In case of any discrepancy of quantity or in presence of damaged goods, this should be notified immediately in written on the shipping document. MRP should also be notified directly within 7 days by registered mail.
Shipping cost depends very much on the courier and service chosen by the customer, the rate applied by MRP are the results of effective negotiations with the most important couriers on the market, therefore the prices applied are very much competitive at worldwide level. Obviously the total cost is effected by its volumetric weight, therefore the more is ordered and the less is the incidence of shipping cost on the total value of the order. Moreover, each month the fuel surcharge varies and therefore the cost of shipping the same order may vary from one month to another.
Therefore, we do suggest to all our customers to consider also the idea of making a collective order amongst a few friends to save on shipping cost.
11. Customs duties
Payment of any eventual customs duties has to be settled directly by the customer when the parcel is delivered. This amount is calculated directly by customs according to the current law of the importing country.
MRP cannot possibly know in advance in which country customs duties are applied, or their relative amount. This information will be given directly by the courier when the goods reach their destination.
In case the customer refuses to pay for customs charges and therefore refuses the delivery of shipment, these customs charges and shipping cost to return the parcel to MRP srl will be deducted from the total amount of the order, and solely the difference will be refunded to the customer.